This policy explains how cancellation and refund requests are handled for flights, hotels, and related travel services booked through Miqat Travels.
Last updated: 21 May 2026
Email [email protected] with your booking reference and request details.
For general support, contact [email protected].
Our services come with guarantees that cannot be excluded under Australian Consumer Law (ACL). You may be entitled to a replacement or refund for a major failure and compensation for other reasonably foreseeable loss or damage.
This policy should be read together with your rights under ACL and does not limit those rights.
Miqat Travels acts as a booking agent for travel suppliers such as airlines, hotels, tour operators, car rental providers, and wholesale aggregators.
Refund eligibility is determined by the supplier and fare rules attached to your booking. We will assist you with the request process, but we cannot guarantee an approved refund where supplier policy does not allow it.
Some bookings are fulfilled through third-party wholesalers. In those cases, aggregator terms and refund workflows apply in addition to supplier terms.
We coordinate communication on your behalf, but decision timing and outcome may depend on those third parties.
To request a cancellation, email [email protected]. A request is only considered final when written confirmation has been issued by our team.
If the booking is refundable under supplier policy, the refund is processed once funds are received from the supplier or aggregator.
Refunds for personal reasons, illness, or change of mind are generally subject to supplier rules and are often not available.
Comprehensive travel insurance is strongly recommended to cover unexpected situations.
If a supplier significantly changes or cancels an itinerary, available remedies are determined by that supplier. Options may include rebooking, credit, or refund.
Miqat Travels will notify you and assist you in selecting from the options provided.
For events outside reasonable control, including travel bans, natural disasters, or similar disruptions, supplier and aggregator policies apply.
In these situations, credits or vouchers may be offered instead of cash refunds.
We aim to acknowledge refund requests within 2 business days and submit complete requests to suppliers within 5 business days.
Final processing commonly takes 8 to 12 weeks, depending on supplier systems and timelines.
Approved refunds are returned to the original payment source where possible.
For cancellation or refund requests, email [email protected] with your booking reference, full name, reason, and any supporting documents.
For security and fraud prevention, we may request valid photo identification before processing a refund.