LEGAL INFORMATION

Privacy Policy

This page explains how Miqat Travels handles your personal and travel-related data. We are committed to privacy, transparency, and responsible data practices.

Last updated: 21 May 2026

Need help with a privacy request?

Email us at [email protected] and include your booking reference if available.

You can also reach us on +61 413 095 075.

1. Introduction

Miqat Travels (ABN: 24 675 158 844), a business name of Vendsavvy Pty Ltd, respects your privacy under the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

This Privacy Policy explains what personal data we collect, how we use it, and the choices available to you.

2. Information We Collect

We collect information needed to plan and manage your travel services.

  • Full name, date of birth, email, phone number, passport and visa details
  • Travel itinerary details, seating preferences, and emergency contacts
  • Communication records such as email, chat, and call notes for service quality and dispute handling
  • Anonymous technical information such as IP address, browser type, and usage patterns through analytics tools
We accept bank transfers only and do not store card payment details.

3. How We Use Your Information

  • To book and manage flights, hotels, visas, and tours
  • To send booking updates, travel alerts, and service messages
  • To improve website performance and service quality
  • To comply with legal obligations, including immigration and tax requirements

4. Who We Share Information With

Some travel providers may process data outside Australia. We select service partners who follow recognized privacy and security standards.

  • Airlines, hotels, and tour operators to fulfill your booking
  • Government authorities when required for visa and travel verification
  • Trusted technology providers for secure systems and storage

5. Cookies and Tracking

  • Essential cookies to support core website functions
  • Analytics cookies to understand website usage and improve experience
  • No sale of personal data and no advertiser data-sharing practices

6. Data Security and Retention

  • SSL/TLS encryption for website and email channels
  • Access controls and reasonable safeguards for internal systems
  • Booking records are generally retained for up to 7 years for legal and tax reasons
  • Communication records may be retained for around 2 years for service and support quality

7. Your Rights

  • Request access to your personal information
  • Request correction of inaccurate or outdated data
  • Unsubscribe from marketing communications at any time
  • Request deletion of data where retention is not legally required

8. Policy Updates

We may update this policy from time to time. The latest version will always be published on this page with an updated effective date.

9. Complaints and Contact

If you have concerns about how we handle your information, contact us first and we will do our best to resolve the issue promptly.

If the issue remains unresolved, you may contact the Office of the Australian Information Commissioner (OAIC).

OAIC website: oaic.gov.au